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new query problem

Hello,
I would like to ask if someone experienced such a problem:
New query is assigned to user but he still see "Notes & Discrepancies Assigned to Me: 0 " in home screen after logging in.
Query is visible in section notes and discrepancies as New.
I would be grateful for any help.
Kind regards,
Daniel
--
Daniel Rabczenko
Instytut Edukacji I.E.
Wilcza 33/15
00-544 Warszawa
(+48) 501 175 693

Comments

  • Hi Daniel,

    When you go to the Query under the N&D screen, can you see who it is assigned to?

    Thanks, Tom

    Tom Hickerson | Senior Tier-2 Engineer
    [email protected]
    www.openclinica.com
    Open Source Platform for Clinical Research
  • Hello Tom,
    Yes, I can see this. We are using OC 3.1.2 (community)
    Kind regards,
    Daniel
    W dniu 2012-01-31 14:55, Tom Hickerson pisze:
    > Hi Daniel,
    >
    > When you go to the Query under the N&D screen, can you see who it is assigned to?
    >
    > Thanks, Tom
    >
    > Tom Hickerson | Senior Tier-2 Engineer
    > [email protected]
    > www.openclinica.com
    > Open Source Platform for Clinical Research
    >
    >
  • Hi Daniel,

    If you did not see any errors while saving, or note any other strange behavior, it would be good to look at the logs. Could you send me the logs from the day when your user was assigned the Query and send them to me off-list?

    Thanks, Tom

    Tom Hickerson | Senior Tier-2 Engineer
    [email protected]
    www.openclinica.com
    Open Source Platform for Clinical Research
  • kristiakkristiak Posts: 1,318 ✭✭✭
    Hi Daniel,
    Which version of OC are you using?
    Regards
    Krister
    -----Original Message-----
    On Behalf Of Daniel Rabczenko
    Sent: 31 January 2012 14:49
    To: [email protected]
    Subject: [Users] new query problem
    Hello,
    I would like to ask if someone experienced such a problem:
    New query is assigned to user but he still see "Notes & Discrepancies
    Assigned to Me: 0 " in home screen after logging in.
    Query is visible in section notes and discrepancies as New.
    I would be grateful for any help.
    Kind regards,
    Daniel
    --
    Daniel Rabczenko
    Instytut Edukacji I.E.
    Wilcza 33/15
    00-544 Warszawa
    (+48) 501 175 693
  • Hello Krister,
    We are using OC 3.1.2 (community)
    Kind regards,
    Daniel
    W dniu 2012-01-31 22:16, Krister Kristianson pisze:
    > Hi Daniel,
    >
    > Which version of OC are you using?
    >
    > Regards
    >
    > Krister
    >
    > -----Original Message-----
    >
    > On Behalf Of Daniel Rabczenko
    > Sent: 31 January 2012 14:49
    > To: [email protected]
    > Subject: [Users] new query problem
    >
    > Hello,
    > I would like to ask if someone experienced such a problem:
    > New query is assigned to user but he still see "Notes& Discrepancies
    > Assigned to Me: 0 " in home screen after logging in.
    > Query is visible in section notes and discrepancies as New.
    > I would be grateful for any help.
    > Kind regards,
    > Daniel
    >
    > --
    > Daniel Rabczenko
    > Instytut Edukacji I.E.
    > Wilcza 33/15
    > 00-544 Warszawa
    > (+48) 501 175 693
    >
    >
This discussion has been closed.