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Insight makes it easy to ask questions of ALL of your clinical and operational data and visualize answers via interactive reports and dashboards. The idea is simple, but the results are powerful: ask your questions, choose your visualizations, then return often for updated, interactive results that link you to all of the underlying data.

Can't add discrepancy notes

Hi everyone,

We have a long running study, which has run into some problems today. Whilst carrying out data entry the users have discovered they can no longer add discrepancy notes to a field by clicking on the blue flag beside the varible - a blank screen appears with just the blue header bar or the 404 Error screen. Up until today, all was working well. All other studies we have are working fine, it just seems to be this one that is affected.

it is running on version

Can anyone help please?
many thanks,


  • sfesselsfessel Posts: 6
    Hi Emma,

    we ran into similar problems recently. A restart of the Tomcat Webserver resolved the problem for us.


  • ekenzekenz Posts: 18
    Thank you for your reply Sebastian, we actually came to the same conclusion earlier on and it's all working fine again after the re-start :)
    Many thanks.
  • luke.stevensluke.stevens Posts: 28
    Restarting OpenClinica in Tomcat solved this problem for me too. Thanks
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