404 page not found errors

Hello,

We are evaluating OC for our eCRF needs. We are running an installation on CentOS running on Azure without any customisations.

We are getting 404 errors on the following links:

- /ListSubjectGroupClass
- /CreateSubjectGroupClass
- /ListSubjectGroupClass
- /current_config/Account1
- /ViewStudyEvents

Our setup is:
OpenClinica Community
Version: 3.13 - Changeset: 74f4df3481b6 2017-02-28 15:27 +0000
Running on CentOS 6.9
Apache Tomcat 7.0.52.0

and can be reached on the internet (it is a test install so we can provide access if needed)

TIA
Yiannos
Tagged:

Best Answer

Answers

  • yiannosyiannos Posts: 6
    Bump...
  • ebsebs Posts: 112 ✭✭
    Have you investigated the various log files in the logs directory? If you post these then someone may spot something.
  • yiannosyiannos Posts: 6
    Hello ebs,

    Thank you for your reply.
    Yes I have looked at the logs. That's where I found the info I wrote above.
    Here they are:
    [root@crf logs]# tailf localhost_access_log.2017-06-09.txt
    85.73.122.73 - - [09/Jun/2017:02:40:17 +0000] "GET /OpenClinica/images/box_TR.gif HTTP/1.1" 200 243
    85.73.122.73 - - [09/Jun/2017:02:40:17 +0000] "GET /OpenClinica/images/box_BL.gif HTTP/1.1" 200 269
    85.73.122.73 - - [09/Jun/2017:02:40:17 +0000] "GET /OpenClinica/images/box_BR.gif HTTP/1.1" 200 271
    85.73.122.73 - - [09/Jun/2017:02:40:17 +0000] "GET /OpenClinica/images/nav_bt_TL.gif HTTP/1.1" 200 92
    85.73.122.73 - - [09/Jun/2017:02:40:17 +0000] "GET /OpenClinica/images/nav_bt_TR.gif HTTP/1.1" 200 92
    85.73.122.73 - - [09/Jun/2017:02:40:17 +0000] "GET /OpenClinica/images/nav_bt_BR.gif HTTP/1.1" 200 92
    85.73.122.73 - - [09/Jun/2017:02:40:17 +0000] "GET /OpenClinica/images/bt_navSearch.gif HTTP/1.1" 200 267
    85.73.122.73 - - [09/Jun/2017:02:40:17 +0000] "GET /OpenClinica/images/nav_bt_BL.gif HTTP/1.1" 200 92
    85.73.122.73 - - [09/Jun/2017:02:40:17 +0000] "GET /OpenClinica/images/dropdown_BG.png HTTP/1.1" 200 922
    85.73.122.73 - - [09/Jun/2017:02:40:17 +0000] "GET /OpenClinica/images/sidebar_tab.gif HTTP/1.1" 200 522
    85.73.122.73 - - [09/Jun/2017:02:41:16 +0000] "GET /OpenClinica/ViewStudyEvents HTTP/1.1" 404 21437
    85.73.122.73 - - [09/Jun/2017:02:41:16 +0000] "GET /OpenClinica/includes/styles.css HTTP/1.1" 200 6243
    85.73.122.73 - - [09/Jun/2017:02:41:16 +0000] "GET /OpenClinica/includes/Tabs.js HTTP/1.1" 200 1252
    85.73.122.73 - - [09/Jun/2017:02:41:16 +0000] "GET /OpenClinica/includes/global_functions_javascript.js HTTP/1.1" 200 14392
    85.73.122.73 - - [09/Jun/2017:02:41:16 +0000] "GET /OpenClinica/includes/CalendarPopup.js HTTP/1.1" 200 15251
    85.73.122.73 - - [09/Jun/2017:02:41:16 +0000] "GET /OpenClinica/includes/scriptaculous.js?load=effects HTTP/1.1" 200 1373
    85.73.122.73 - - [09/Jun/2017:02:41:16 +0000] "GET /OpenClinica/includes/effects.js HTTP/1.1" 200 8903
    85.73.122.73 - - [09/Jun/2017:02:41:16 +0000] "GET /OpenClinica/includes/repetition-model/repetition-model.js HTTP/1.1" 200 18315
    85.73.122.73 - - [09/Jun/2017:02:41:16 +0000] "GET /OpenClinica/includes/prototype.js HTTP/1.1" 200 46113
    85.73.122.73 - - [09/Jun/2017:02:41:16 +0000] "GET /OpenClinica/includes/new_cal/skins/aqua/theme.css HTTP/1.1" 200

    And:

    [root@crf logs]# tail -200 openclinica.2017-06-09.log
    06/09 02:27:43 [/usr/local/tomcat/webapps/OpenClinica/] FTP INFO o.a.o.j.OpenClinicaStdSchedulerFactory:1179 - Using default implementation for ThreadExecutor
    06/09 02:27:43 [/usr/local/tomcat/webapps/OpenClinica/] FTP INFO o.a.o.j.OpenClinicaStdSchedulerFactory:1324 - Quartz scheduler 'schedulerFactoryBean' initialized from an externally provided properties instance.
    06/09 02:27:43 [/usr/local/tomcat/webapps/OpenClinica/] FTP INFO o.a.o.j.OpenClinicaStdSchedulerFactory:1328 - Quartz scheduler version: 1.8.6
    06/09 02:27:44 [/usr/local/tomcat/webapps/OpenClinica/] FTP INFO o.a.o.j.OpenClinicaSchedulerFactoryBean:650 - Starting Quartz Scheduler now
    06/09 02:27:44 [/usr/local/tomcat/webapps/OpenClinica/] FTP INFO o.a.o.s.BulkEmailSenderService:42 - Executing now...0 taskScheduler-1 0
    06/09 02:27:44 [/usr/local/tomcat/webapps/OpenClinica/] FTP INFO o.a.o.s.BulkEmailSenderService:46 - Nothing left to do getting out...
    06/09 02:29:44 [/usr/local/tomcat/webapps/OpenClinica/] FTP INFO o.a.o.s.BulkEmailSenderService:42 - Executing now...0 taskScheduler-1 0
    06/09 02:29:44 [/usr/local/tomcat/webapps/OpenClinica/] FTP INFO o.a.o.s.BulkEmailSenderService:46 - Nothing left to do getting out...
    06/09 02:31:44 [/usr/local/tomcat/webapps/OpenClinica/] FTP INFO o.a.o.s.BulkEmailSenderService:42 - Executing now...0 taskScheduler-2 0
    06/09 02:31:44 [/usr/local/tomcat/webapps/OpenClinica/] FTP INFO o.a.o.s.BulkEmailSenderService:46 - Nothing left to do getting out...
    06/09 02:33:44 [/usr/local/tomcat/webapps/OpenClinica/] FTP INFO o.a.o.s.BulkEmailSenderService:42 - Executing now...0 taskScheduler-3 0
    06/09 02:33:44 [/usr/local/tomcat/webapps/OpenClinica/] FTP INFO o.a.o.s.BulkEmailSenderService:46 - Nothing left to do getting out...
    06/09 02:35:44 [/usr/local/tomcat/webapps/OpenClinica/] FTP INFO o.a.o.s.BulkEmailSenderService:42 - Executing now...0 taskScheduler-1 0
    06/09 02:35:44 [/usr/local/tomcat/webapps/OpenClinica/] FTP INFO o.a.o.s.BulkEmailSenderService:46 - Nothing left to do getting out...
    06/09 02:37:44 [/usr/local/tomcat/webapps/OpenClinica/] FTP INFO o.a.o.s.BulkEmailSenderService:42 - Executing now...0 taskScheduler-2 0
    06/09 02:37:44 [/usr/local/tomcat/webapps/OpenClinica/] FTP INFO o.a.o.s.BulkEmailSenderService:46 - Nothing left to do getting out...
    06/09 02:39:44 [/usr/local/tomcat/webapps/OpenClinica/] FTP INFO o.a.o.s.BulkEmailSenderService:42 - Executing now...0 taskScheduler-4 0
    06/09 02:39:44 [/usr/local/tomcat/webapps/OpenClinica/] FTP INFO o.a.o.s.BulkEmailSenderService:46 - Nothing left to do getting out...
    06/09 02:41:14 [] FTP INFO root o.a.o.c.m.ViewStudyEventsServlet:112 - not submitted
    06/09 02:41:44 [/usr/local/tomcat/webapps/OpenClinica/] FTP INFO o.a.o.s.BulkEmailSenderService:42 - Executing now...0 taskScheduler-1 0
    06/09 02:41:44 [/usr/local/tomcat/webapps/OpenClinica/] FTP INFO o.a.o.s.BulkEmailSenderService:46 - Nothing left to do getting out...
  • ebsebs Posts: 112 ✭✭
    What is the front end behaviour?

    The second one is just an information message so can be ignored.
  • yiannosyiannos Posts: 6
    We get the error "404: Page Not Found"

  • yiannosyiannos Posts: 6
    Any more ideas to help us troubleshoot this issue?

    All files are there. This is a new non-customized install.

    File ownership also checked.
  • yiannosyiannos Posts: 6
    Dear Gerben,

    Thank you very much for your reply.

    Your suggestion of deleting the Tomcat work dir worked.

    In retrospect, do you think that this was a permissions problem? I see in my system that the work dir is owned by tomcat:root and not tomcat:tomcat but I am not sure this is incorrect.

    Thanks again!
Sign In or Register to comment.