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subject matrix shows blank page

restore the oc.dump file n data file into postgres and tomcat folder. when i logged in browser the subject matrix shows blank page. it's not showing any studies which updated earlier. need help


  • ebsebs Posts: 118 ✭✭
    Try clearing the work folder in Tomcat and restarting?
  • rajugoud108rajugoud108 Posts: 12
    work folder means?
  • rajugoud108rajugoud108 Posts: 12
    in my tomcat i dont find any work folder. how i find out
  • lindsay.stevenslindsay.stevens Posts: 403 ✭✭✭
    What is the OS, tomcat version, postgres version, and OpenClinica version that you're working with?

    The "work" folder is usually with the "webapps" folder that you'd put the OC app war file in. The work folder is used by tomcat to unpack war files and sometimes causes problems if you're swapping files for apps with the same name in and out.

    Relevant logs to look at would be OC/tomcat which are in the "logs" folder adjacent to the "webapps" folder. If something went wrong with the postgres restore, the postgres logs are usually in the "pg_log" subfolder of the "data" folder (search for the file "postgresql.conf").

    The other possibility is that it's a browser issue e.g. if you have Javascript turned off, or really stringent ad-block policies.
  • rajugoud108rajugoud108 Posts: 12
    i did wt u mentioned above, but still i'm not able to view jobs in subject matrix. kindly help me out. i did same procedure in other server, there i am able to see all study details. but in this server i did same thing but no use. did i miss any simple logic. if u want ll share logs too. in catalina.out logs i found some not compatible version. see this link for error. wt does it mean.?
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