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Double Data Entry save and exit buttons not working

Hi,

I am currently running a study on Openclinica community edition, version 3.14, and am experiencing a problem with double data entry. The data entry person saves the first run of data without problems. After the obligatory 12hr wait, openclinica offers to start double data entry, but the "save" and "exit" buttons in the data entry page are unreponsive, so the double data entry can't be completed, and I have to use the browser back button to exit the page. I have tried completing the DDE as a Study Director, and experience the same problem.

Would appreciate any help!

Answers

  • jowakejowake Posts: 13
    To provide an update: the data entry persons were able to continue with the data entry after I "stopped" and restarted the data entry for each participant. The end result looks like DDE.

    Also, the DDE problems are site wide -- it doesn't work for any other of the studies on our site, including a new study I created just to test.
  • daniel71daniel71 Posts: 5
    I have the same problem. Are there any solutions for this?
  • ebsebs Posts: 131 ✭✭
    edited January 16
    I've never really used the feature in anger but did you ensure that the initial data entry was marked complete before attempting the second entry?

    https://docs.openclinica.com/3.1/openclinica-user-guide/submit-data-module-overview/enter-data-event-completing-crfs#content-title-4845

    Also note that certain user roles can avoid the 12 hour wait which would help in your testing - details in link above.

    Cheers
    Eric
  • jowakejowake Posts: 13
    Hi, all the openclinica rules on how to complete DDE have been followed. It has worked previously for another study on our server, but now it has stopped working for all the studies.
  • ro_silva79ro_silva79 Posts: 1
    I have the same problem. Did you guys managed to find a solution?
  • jowakejowake Posts: 13
    No solution so far.
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