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Blank page after first login to OC

Dear all
I complete the installation of OC 2.5.
Unfortunately after I logged in with the "root" username and password a blank page is open (if I use different username and password I received a mistake massage).
I try to follow the instruction on the FAQ (look for two files etc) but the files are not the same and I do have one file similar to the one in the FAQ (study parameter value) but not the second one.
I tried to install version 2.2 instead but had the same problem as with version 2.5 and I didn't manage to resolve it.
Your help will be appreciated,
Best regards,
Shmulik Adler
Project manager.
****************************************
A. Stein - Regulatory Affairs Consulting
Beit Hapaamon (Suite 102)
20 HaTaas Str. (P.O.B. 124)
Kfar Saba 44425 ISRAEL
Tel: +972-9-7670002
Fax: +972-9-7668534
E-mail: [email protected]
*****************************************
This message and any included attachments are from A. Stein - Regulatory Affairs Consulting and are intended only for the addressee(s). The information contained herein may include trade secrets or privileged or otherwise confidential information. Unauthorized review, forwarding, printing,copying, distributing, or using such information is strictly prohibited and may be unlawful. If you received this message in error, or have reason to believe you are not authorized to receive it, please promptly delete this message and notify the sender by e-mail.

Comments

  • Dear Shmulik,

    There are a few reasons that this can happen, the biggest culprit is usually an incorrect setting when the application initially connects to the database to validate a user's password. However, there are other problems that can occur at this junction as well. Please do the following:

    1. Please confirm that you have changed OpenClinica.xml to conform with your database's settings (URL, database, username, password, etc)
    2. If you have changed this, please zip up the contents of the 'logs' directory in Tomcat and send them to me, and I will review what's going on underneath the hood. Better yet, for the sake of the list, you can cut and paste the exception that gets thrown when you try to log in and reply all.

    Hope to hear from you soon, Tom
  • smadlersmadler Posts: 105
    Tom, Thanks.
    I change the URL address to my address (I changed from 5432 to 8080). I
    don't know if it's resolved the previous problem but now I have a new error
    message "Your Username and Password combination could not be found. Please
    try again. If you continue to have trouble, please click \"Forgot Password\"
    or contact the Administrator. \"
    I attached the latest log file so you can see both my previous and the
    latest issues I had.

    Best regards,
    Shmulik.
    _____
    On Behalf Of Tom Hickerson
    Sent: Tuesday, June 24, 2008 4:09 PM
    To: [email protected]
    Subject: RE: [Users] Blank page after first login to OC
    Dear Shmulik,

    There are a few reasons that this can happen, the biggest culprit is usually
    an incorrect setting when the application initially connects to the database
    to validate a user's password. However, there are other problems that can
    occur at this junction as well. Please do the following:

    1. Please confirm that you have changed OpenClinica.xml to conform with your
    database's settings (URL, database, username, password, etc)
    2. If you have changed this, please zip up the contents of the 'logs'
    directory in Tomcat and send them to me, and I will review what's going on
    underneath the hood. Better yet, for the sake of the list, you can cut and
    paste the exception that gets thrown when you try to log in and reply all.

    Hope to hear from you soon, Tom
    _____
    Sent: Tue 6/24/2008 4:56 PM
    To: [email protected]
    Subject: [Users] Blank page after first login to OC
    Dear all
    I complete the installation of OC 2.5.
    Unfortunately after I logged in with the "root" username and password a
    blank page is open (if I use different username and password I received a
    mistake massage).
    I try to follow the instruction on the FAQ (look for two files etc) but the
    files are not the same and I do have one file similar to the one in the FAQ
    (study parameter value) but not the second one.
    I tried to install version 2.2 instead but had the same problem as with
    version 2.5 and I didn't manage to resolve it.
    Your help will be appreciated,
    Best regards,
    Shmulik Adler
    Project manager.
    ****************************************
    A. Stein - Regulatory Affairs Consulting
    Beit Hapaamon (Suite 102)
    20 HaTaas Str. (P.O.B. 124)
    Kfar Saba 44425 ISRAEL
    Tel: +972-9-7670002
    Fax: +972-9-7668534
    E-mail: [email protected]
    *****************************************
    This message and any included attachments are from A. Stein - Regulatory
    Affairs Consulting and are intended only for the addressee(s). The
    information contained herein may include trade secrets or privileged or
    otherwise confidential information. Unauthorized review, forwarding,
    printing,copying, distributing, or using such information is strictly
    prohibited and may be unlawful. If you received this message in error, or
    have reason to believe you are not authorized to receive it, please promptly
    delete this message and notify the sender by e-mail.

    Attachments:
    winmail.dat 16.2 KB
  • smadlersmadler Posts: 105
    Thank you soooo much for your help...I followed your instructions and It's
    actually working.
    Now I can start exploring OC.
    Best regards,
    Shmulik
    _____
    On Behalf Of Tom Hickerson
    Sent: Tuesday, June 24, 2008 10:15 PM
    To: [email protected]
    Subject: HA: [Users] Blank page after first login to OC
    Hi Shmulik,

    You should actually change the port back to 5432, as this is the port that
    Postgres listens on, it is not the Tomcat port of 8080 and has nothing to do
    with HTTP. The address, if Postgres is running on the same machine, should
    remain 'localhost', otherwise it should be the IP address of the machine it
    is running on (typically an internal address).

    Reviewing your logs, I can see that you are having the same problem that
    other users have had with the new Monitor role in the properties files.
    This was causing the blank screen originally. Please follow the
    instructions in the User list post by Paul Galvin, linked here:
    http://www.openclinica.org/pipermail/users/2008-June/000679.html

    Best, Tom
    _____
    От: [email protected] от имени Shmulik Adler
    Отправлено: Вт, 6/24/2008 6:13
    Кому: [email protected]
    Тема: RE: [Users] Blank page after first login to OC
    Tom, Thanks.
    I change the URL address to my address (I changed from 5432 to 8080). I
    don't know if it's resolved the previous problem but now I have a new error
    message "Your Username and Password combination could not be found. Please
    try again. If you continue to have trouble, please click \"Forgot Password\"
    or contact the Administrator. \"
    I attached the latest log file so you can see both my previous and the
    latest issues I had.

    Best regards,
    Shmulik.
    _____
    On Behalf Of Tom Hickerson
    Sent: Tuesday, June 24, 2008 4:09 PM
    To: [email protected]
    Subject: RE: [Users] Blank page after first login to OC
    Dear Shmulik,

    There are a few reasons that this can happen, the biggest culprit is usually
    an incorrect setting when the application initially connects to the database
    to validate a user's password. However, there are other problems that can
    occur at this junction as well. Please do the following:

    1. Please confirm that you have changed OpenClinica.xml to conform with your
    database's settings (URL, database, username, password, etc)
    2. If you have changed this, please zip up the contents of the 'logs'
    directory in Tomcat and send them to me, and I will review what's going on
    underneath the hood. Better yet, for the sake of the list, you can cut and
    paste the exception that gets thrown when you try to log in and reply all.

    Hope to hear from you soon, Tom
    _____
    Sent: Tue 6/24/2008 4:56 PM
    To: [email protected]
    Subject: [Users] Blank page after first login to OC
    Dear all
    I complete the installation of OC 2.5.
    Unfortunately after I logged in with the "root" username and password a
    blank page is open (if I use different username and password I received a
    mistake massage).
    I try to follow the instruction on the FAQ (look for two files etc) but the
    files are not the same and I do have one file similar to the one in the FAQ
    (study parameter value) but not the second one.
    I tried to install version 2.2 instead but had the same problem as with
    version 2.5 and I didn't manage to resolve it.
    Your help will be appreciated,
    Best regards,
    Shmulik Adler
    Project manager.
    ****************************************
    A. Stein - Regulatory Affairs Consulting
    Beit Hapaamon (Suite 102)
    20 HaTaas Str. (P.O.B. 124)
    Kfar Saba 44425 ISRAEL
    Tel: +972-9-7670002
    Fax: +972-9-7668534
    E-mail: [email protected]
    *****************************************
    This message and any included attachments are from A. Stein - Regulatory
    Affairs Consulting and are intended only for the addressee(s). The
    information contained herein may include trade secrets or privileged or
    otherwise confidential information. Unauthorized review, forwarding,
    printing,copying, distributing, or using such information is strictly
    prohibited and may be unlawful. If you received this message in error, or
    have reason to believe you are not authorized to receive it, please promptly
    delete this message and notify the sender by e-mail.

    Attachments:
    winmail.dat 8.1 KB
  • smadlersmadler Posts: 105
    Tom,
    How are you?
    As I wrote last week. I followed your instruction and it worked. After my first login, I changed the Username and password but now I have a username/password error message. I used the "forgot password" link but the system is not recognizing my e-mail address. What should I do?
    Regards,
    Shmulik
    From: Shmulik Adler [mailto:[email protected]]
    Sent: Wednesday, June 25, 2008 10:10 AM
    To: '[email protected]'
    Cc: '[email protected]'
    Subject: RE: [Users] Blank page after first login to OC
    Dear Tom.
    Thank you soooo much for your help...I followed your instructions and It's actually working.
    Now I can start exploring OC.
    Best regards,
    Shmulik
    Sent: Tuesday, June 24, 2008 10:15 PM
    To: [email protected]
    Subject: HA: [Users] Blank page after first login to OC
    Hi Shmulik,

    You should actually change the port back to 5432, as this is the port that Postgres listens on, it is not the Tomcat port of 8080 and has nothing to do with HTTP. The address, if Postgres is running on the same machine, should remain 'localhost', otherwise it should be the IP address of the machine it is running on (typically an internal address).

    Reviewing your logs, I can see that you are having the same problem that other users have had with the new Monitor role in the properties files. This was causing the blank screen originally. Please follow the instructions in the User list post by Paul Galvin, linked here: http://www.openclinica.org/pipermail/users/2008-June/000679.html

    Best, Tom
    От: [email protected] от имени Shmulik Adler
    Отправлено: Вт, 6/24/2008 6:13
    Кому: [email protected]
    Тема: RE: [Users] Blank page after first login to OC
    Tom, Thanks.
    I change the URL address to my address (I changed from 5432 to 8080). I don't know if it's resolved the previous problem but now I have a new error message "Your Username and Password combination could not be found. Please try again. If you continue to have trouble, please click \"Forgot Password\" or contact the Administrator. \"
    I attached the latest log file so you can see both my previous and the latest issues I had.

    Best regards,
    Shmulik.
    Sent: Tuesday, June 24, 2008 4:09 PM
    To: [email protected]
    Subject: RE: [Users] Blank page after first login to OC
    Dear Shmulik,

    There are a few reasons that this can happen, the biggest culprit is usually an incorrect setting when the application initially connects to the database to validate a user's password. However, there are other problems that can occur at this junction as well. Please do the following:

    1. Please confirm that you have changed OpenClinica.xml to conform with your database's settings (URL, database, username, password, etc)
    2. If you have changed this, please zip up the contents of the 'logs' directory in Tomcat and send them to me, and I will review what's going on underneath the hood. Better yet, for the sake of the list, you can cut and paste the exception that gets thrown when you try to log in and reply all.

    Hope to hear from you soon, Tom
    Sent: Tue 6/24/2008 4:56 PM
    To: [email protected]
    Subject: [Users] Blank page after first login to OC
    Dear all
    I complete the installation of OC 2.5.
    Unfortunately after I logged in with the "root" username and password a blank page is open (if I use different username and password I received a mistake massage).
    I try to follow the instruction on the FAQ (look for two files etc) but the files are not the same and I do have one file similar to the one in the FAQ (study parameter value) but not the second one.
    I tried to install version 2.2 instead but had the same problem as with version 2.5 and I didn't manage to resolve it.
    Your help will be appreciated,
    Best regards,
    Shmulik Adler
    Project manager.
    ****************************************
    A. Stein - Regulatory Affairs Consulting
    Beit Hapaamon (Suite 102)
    20 HaTaas Str. (P.O.B. 124)
    Kfar Saba 44425 ISRAEL
    Tel: +972-9-7670002
    Fax: +972-9-7668534
    E-mail: [email protected]
    *****************************************
    This message and any included attachments are from A. Stein - Regulatory Affairs Consulting and are intended only for the addressee(s). The information contained herein may include trade secrets or privileged or otherwise confidential information. Unauthorized review, forwarding, printing,copying, distributing, or using such information is strictly prohibited and may be unlawful. If you received this message in error, or have reason to believe you are not authorized to receive it, please promptly delete this message and notify the sender by e-mail.
This discussion has been closed.