Unexpected save behaviour

Hi there,
have anyone came across this issue? I do not know how to search this type of error, so I do not know if this was reported already. Sorry if duplicated.
On a grid form, some vars are registering this strange behaviour. We save but nothing change. Looking into the audit log shows that firs it saves with the correct value, but about 20 secs later (the form is large an takes too long to process) the value is overwritten (see image) in this case leaving the data "blank". Any suggestions?

I will be looking into the logs if there was an error when the item where created in the database.
Thanks for any help. Regards, Juan.

Comments

  • GerbenRienkGerbenRienk Posts: 791 ✭✭✭
    Hello Juan,
    Could this be the same as http://jira.openclinica.com/browse/OC-2852 ?
    It certainly sounds like it.
    Kind regards,
    Gerben Rienk
    > >
    > >
    > >
    > > > charset=ISO-8859-1">
    > >
    > >
    > > Hi there,

    > >

    > >     have anyone came across this issue? I do not know
    > > how to search
    > > this type of error, so I do not know if this was reported already.
    > > Sorry if duplicated.

    > >

    > >     On a grid form, some vars are registering
    > > this strange
    > > behaviour. We save but nothing change. Looking into the audit log
    > > shows that firs it saves with the correct value, but about 20 secs
    > > later (the form is large an takes too long to process) the value is
    > > overwritten (see image) in this case leaving the data "blank". Any
    > > suggestions?

    > >

    > >     image > alt="">

    > >

    > >     I will be looking into the logs if there was an
    > > error when the
    > > item where created in the database.

    > >

    > >     Thanks for any help. Regards, Juan.

    > >


    > >

    > >
    > >
    > >
  • juan.debonisjuan.debonis Posts: 36
    Sorry,
    I do not have a jira account (I have account for previous system, Mantis), Could anyone tell me how to get one?
    Regards, Juan.
    Juan De Bonis
    3Eff S.A.
    Phone: +54 (11) 4773-1685
    Fax: +54 (11) 4772-5063
    Esta comunicación es de carácter confidencial y está amparada por el secreto profesional y se dirige exclusivamente al destinatario indicado. Todo lector del presente mensaje quedará debidamente notificado que la divulgación, modificación, reproducción o uso de la información aquí contenida por cualquier otra persona que no sea la indicada como destinataria del mismo, queda terminantemente prohibida. Si Ud. no fuera la persona a la que el presente e-mail está destinado, le agradeceremos nos lo informe a la brevedad respondiendo este e-mail a la dirección del remitente y elimine de su sistema el mensaje recibido. Muchas gracias.
    This message includes legally privileged and confidential information and is intended only for the use of the individual or entity named above. All readers of this message other than the intended recipient are hereby notified that any dissemination, modification, distribution or reproduction of this e-mail, is strictly forbidden. Please inform us by replying this e-mail immediately to sender's e-mail address and delete it from your system. Thank you.
    El 22/08/2013 05:09 p.m., Gerben Rienk escribió:
    > Hello Juan,
    >
    > Could this be the same as http://jira.openclinica.com/browse/OC-2852 ?
    > It certainly sounds like it.
    > Kind regards,
    >
    > Gerben Rienk
    >
    >
    >>
    >>
    >>
    >> > charset=ISO-8859-1">
    >>
    >>
    >> Hi there,

    >>

    >>     have anyone came across this issue? I do not know
    >> how to search
    >> this type of error, so I do not know if this was reported already.
    >> Sorry if duplicated.

    >>

    >>     On a grid form, some vars are registering
    >> this strange
    >> behaviour. We save but nothing change. Looking into the audit log
    >> shows that firs it saves with the correct value, but about 20 secs
    >> later (the form is large an takes too long to process) the value is
    >> overwritten (see image) in this case leaving the data "blank". Any
    >> suggestions?

    >>

    >>     image> alt="">

    >>

    >>     I will be looking into the logs if there was an
    >> error when the
    >> item where created in the database.

    >>

    >>     Thanks for any help. Regards, Juan.

    >>


    >>

    >>
    >>
    >>
  • juan.debonisjuan.debonis Posts: 36
    Account resolved, reviewing issue...
    Juan De Bonis
    3Eff S.A.
    Phone: +54 (11) 4773-1685
    Fax: +54 (11) 4772-5063
    Esta comunicación es de carácter confidencial y está amparada por el secreto profesional y se dirige exclusivamente al destinatario indicado. Todo lector del presente mensaje quedará debidamente notificado que la divulgación, modificación, reproducción o uso de la información aquí contenida por cualquier otra persona que no sea la indicada como destinataria del mismo, queda terminantemente prohibida. Si Ud. no fuera la persona a la que el presente e-mail está destinado, le agradeceremos nos lo informe a la brevedad respondiendo este e-mail a la dirección del remitente y elimine de su sistema el mensaje recibido. Muchas gracias.
    This message includes legally privileged and confidential information and is intended only for the use of the individual or entity named above. All readers of this message other than the intended recipient are hereby notified that any dissemination, modification, distribution or reproduction of this e-mail, is strictly forbidden. Please inform us by replying this e-mail immediately to sender's e-mail address and delete it from your system. Thank you.
    El 22/08/2013 05:15 p.m., Juan De Bonis escribió:
    > Sorry,
    >
    > I do not have a jira account (I have account for previous system, Mantis), Could anyone tell me how to get one?
    >
    > Regards, Juan.
    >
    > Juan De Bonis
    > 3Eff S.A.
    > Phone: +54 (11) 4773-1685
    > Fax: +54 (11) 4772-5063
    >
    > Esta comunicación es de carácter confidencial y está amparada por el secreto profesional y se dirige exclusivamente al destinatario indicado. Todo lector del presente mensaje quedará debidamente notificado que la divulgación, modificación, reproducción o uso de la información aquí contenida por cualquier otra persona que no sea la indicada como destinataria del mismo, queda terminantemente prohibida. Si Ud. no fuera la persona a la que el presente e-mail está destinado, le agradeceremos nos lo informe a la brevedad respondiendo este e-mail a la dirección del remitente y elimine de su sistema el mensaje recibido. Muchas gracias.
    >
    > This message includes legally privileged and confidential information and is intended only for the use of the individual or entity named above. All readers of this message other than the intended recipient are hereby notified that any dissemination, modification, distribution or reproduction of this e-mail, is strictly forbidden. Please inform us by replying this e-mail immediately to sender's e-mail address and delete it from your system. Thank you.
    > El 22/08/2013 05:09 p.m., Gerben Rienk escribió:
    >> Hello Juan,
    >>
    >> Could this be the same as http://jira.openclinica.com/browse/OC-2852 ?
    >> It certainly sounds like it.
    >> Kind regards,
    >>
    >> Gerben Rienk
    >>
    >>
    >>>
    >>>
    >>>
    >>> >> charset=ISO-8859-1">
    >>>
    >>>
    >>> Hi there,

    >>>

    >>>     have anyone came across this issue? I do not know
    >>> how to search
    >>> this type of error, so I do not know if this was reported already.
    >>> Sorry if duplicated.

    >>>

    >>>     On a grid form, some vars are registering
    >>> this strange
    >>> behaviour. We save but nothing change. Looking into the audit log
    >>> shows that firs it saves with the correct value, but about 20 secs
    >>> later (the form is large an takes too long to process) the value is
    >>> overwritten (see image) in this case leaving the data "blank". Any
    >>> suggestions?

    >>>

    >>>     image>> alt="">

    >>>

    >>>     I will be looking into the logs if there was an
    >>> error when the
    >>> item where created in the database.

    >>>

    >>>     Thanks for any help. Regards, Juan.

    >>>


    >>>

    >>>
    >>>
    >>>
  • juan.debonisjuan.debonis Posts: 36
    Thank you Gerben,
    but sadly is not the case. I describe the whole situation:
    We have made some modification on "repetition-model" to call some functions after whole page load (as $(document).ready performs task previous to whole OC page configuration is performed)
    We have implemented our own select controls (it replaces textbox with combobox copying all the original attributes) with xml backend, to avoid "new version" if a new option should be added (and provide long lists)
    (I mentioned 1 and 2 for you to have the whole picture, but do not think have to do with the issue as it was used in other studies without problems)
    The form has one section only and 4 item groups, the last is a grid with 27 fixed (no add, no delete) rows
    The save button is pressed only once, and we wait until Visit page appears again
    Enter again and the data is not saved and the logs shows two "update" entry for each save in specific vars on specific rows (the one we could detect)
    This issue is really hard to reproduce as you may guess.
    Any suggestions?
    Thanks in advance, Juan.
    Juan De Bonis
    3Eff S.A.
    Phone: +54 (11) 4773-1685
    Fax: +54 (11) 4772-5063
    Esta comunicación es de carácter confidencial y está amparada por el secreto profesional y se dirige exclusivamente al destinatario indicado. Todo lector del presente mensaje quedará debidamente notificado que la divulgación, modificación, reproducción o uso de la información aquí contenida por cualquier otra persona que no sea la indicada como destinataria del mismo, queda terminantemente prohibida. Si Ud. no fuera la persona a la que el presente e-mail está destinado, le agradeceremos nos lo informe a la brevedad respondiendo este e-mail a la dirección del remitente y elimine de su sistema el mensaje recibido. Muchas gracias.
    This message includes legally privileged and confidential information and is intended only for the use of the individual or entity named above. All readers of this message other than the intended recipient are hereby notified that any dissemination, modification, distribution or reproduction of this e-mail, is strictly forbidden. Please inform us by replying this e-mail immediately to sender's e-mail address and delete it from your system. Thank you.
    El 22/08/2013 05:17 p.m., Juan De Bonis escribió:
    > Account resolved, reviewing issue...
    >
    > Juan De Bonis
    > 3Eff S.A.
    > Phone: +54 (11) 4773-1685
    > Fax: +54 (11) 4772-5063
    >
    > Esta comunicación es de carácter confidencial y está amparada por el secreto profesional y se dirige exclusivamente al destinatario indicado. Todo lector del presente mensaje quedará debidamente notificado que la divulgación, modificación, reproducción o uso de la información aquí contenida por cualquier otra persona que no sea la indicada como destinataria del mismo, queda terminantemente prohibida. Si Ud. no fuera la persona a la que el presente e-mail está destinado, le agradeceremos nos lo informe a la brevedad respondiendo este e-mail a la dirección del remitente y elimine de su sistema el mensaje recibido. Muchas gracias.
    >
    > This message includes legally privileged and confidential information and is intended only for the use of the individual or entity named above. All readers of this message other than the intended recipient are hereby notified that any dissemination, modification, distribution or reproduction of this e-mail, is strictly forbidden. Please inform us by replying this e-mail immediately to sender's e-mail address and delete it from your system. Thank you.
    > El 22/08/2013 05:15 p.m., Juan De Bonis escribió:
    >> Sorry,
    >>
    >> I do not have a jira account (I have account for previous system, Mantis), Could anyone tell me how to get one?
    >>
    >> Regards, Juan.
    >>
    >> Juan De Bonis
    >> 3Eff S.A.
    >> Phone: +54 (11) 4773-1685
    >> Fax: +54 (11) 4772-5063
    >>
    >> Esta comunicación es de carácter confidencial y está amparada por el secreto profesional y se dirige exclusivamente al destinatario indicado. Todo lector del presente mensaje quedará debidamente notificado que la divulgación, modificación, reproducción o uso de la información aquí contenida por cualquier otra persona que no sea la indicada como destinataria del mismo, queda terminantemente prohibida. Si Ud. no fuera la persona a la que el presente e-mail está destinado, le agradeceremos nos lo informe a la brevedad respondiendo este e-mail a la dirección del remitente y elimine de su sistema el mensaje recibido. Muchas gracias.
    >>
    >> This message includes legally privileged and confidential information and is intended only for the use of the individual or entity named above. All readers of this message other than the intended recipient are hereby notified that any dissemination, modification, distribution or reproduction of this e-mail, is strictly forbidden. Please inform us by replying this e-mail immediately to sender's e-mail address and delete it from your system. Thank you.
    >> El 22/08/2013 05:09 p.m., Gerben Rienk escribió:
    >>> Hello Juan,
    >>>
    >>> Could this be the same as http://jira.openclinica.com/browse/OC-2852 ?
    >>> It certainly sounds like it.
    >>> Kind regards,
    >>>
    >>> Gerben Rienk
    >>>
    >>>
    >>>>
    >>>>
    >>>>
    >>>> >>> charset=ISO-8859-1">
    >>>>
    >>>>
    >>>> Hi there,

    >>>>

    >>>>     have anyone came across this issue? I do not know
    >>>> how to search
    >>>> this type of error, so I do not know if this was reported already.
    >>>> Sorry if duplicated.

    >>>>

    >>>>     On a grid form, some vars are registering
    >>>> this strange
    >>>> behaviour. We save but nothing change. Looking into the audit log
    >>>> shows that firs it saves with the correct value, but about 20 secs
    >>>> later (the form is large an takes too long to process) the value is
    >>>> overwritten (see image) in this case leaving the data "blank". Any
    >>>> suggestions?

    >>>>

    >>>>     image>>> alt="">

    >>>>

    >>>>     I will be looking into the logs if there was an
    >>>> error when the
    >>>> item where created in the database.

    >>>>

    >>>>     Thanks for any help. Regards, Juan.

    >>>>


    >>>>

    >>>>
    >>>>
    >>>>
This discussion has been closed.