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Double Data Entry Not Saved When Entry Made Using Google Chrome

I am working on a study which incorporates double data entry by a site Data Manager.  The site Data Manager has completed both initial and double data entry, but upon checking OC later, only the initial data entry appears and the second data entry is missing.   He has been using google chrome for data entry so I am asking him to switch to Firefox.  We are using OC Version: 3.4.1. 

I have not yet been able to replicate the problem.  Has anyone encountered this problem previously? 

Thank you,
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