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Error downloading study metadata

Hi Everyone,

I am having an issue trying to download OC metadata. When clicking to download the study data it gives me the error msg:

This page contains the following errors:
error on line 1 at column 1: Document is empty
Below is a rendering of the page up to the first error.

Also the OC log is showing the error below:

11/20 10:25:39 [] FTP ERROR root o.a.o.s.p.ParticipantPortalRegistrar:67 - [/app/rest/oc/authorizations?studyoid=S_TRV001BE&instanceurl=https://(url hidden for security)/OpenClinica/rest2/openrosa/S_TRV001BE] is not a valid HTTP URL
11/20 10:25:51 [] AUTHPRIV INFO root o.a.o.d.e.OdmExtractDAO:1669 - OdmExtracDAO.getSCDsSql returns no rows.
11/20 10:25:51 [] AUTHPRIV INFO root o.a.o.d.h.RuleSetRuleDao:63 - EntityRuleSet3
11/20 10:25:51 [] AUTHPRIV INFO root o.a.o.d.h.RuleSetRuleDao:64 - null
11/20 10:25:51 [] AUTHPRIV INFO root o.a.o.d.h.RuleSetRuleDao:65 - hit count0
11/20 10:26:11 [OpenClinica] FTP INFO o.a.o.s.BulkEmailSenderService:42 - Executing now...0 taskScheduler-1 0
11/20 10:26:11 [OpenClinica] FTP INFO o.a.o.s.BulkEmailSenderService:46 - Nothing left to do getting out...
11/20 10:26:54 [OpenClinica] FTP INFO o.a.o.s.BulkEmailSenderService:42 - Executing now...0 taskScheduler-1 0
11/20 10:26:54 [OpenClinica] FTP INFO o.a.o.s.BulkEmailSenderService:46 - Nothing left to do getting out...
11/20 10:27:22 [OpenClinica] FTP INFO o.a.o.s.BulkEmailSenderService:42 - Executing now...0 taskScheduler-1 0
11/20 10:27:22 [OpenClinica] FTP INFO o.a.o.s.BulkEmailSenderService:46 - Nothing left to do getting out...
11/20 10:28:11 [OpenClinica] FTP INFO o.a.o.s.BulkEmailSenderService:42 - Executing now...0 taskScheduler-1 0
11/20 10:28:11 [OpenClinica] FTP INFO o.a.o.s.BulkEmailSenderService:46 - Nothing left to do getting out...
11/20 10:28:50 [] FTP INFO o.a.o.j.OpenClinicaSchedulerFactoryBean:760 - Shutting down Quartz Scheduler
11/20 10:28:51 [] FTP INFO o.a.o.j.OpenClinicaSchedulerFactoryBean:760 - Shutting down Quartz Scheduler
11/20 10:28:51 [] FTP INFO o.a.o.j.OpenClinicaSchedulerFactoryBean:760 - Shutting down Quartz Scheduler
11/20 10:29:47 [OpenClinica] FTP INFO o.a.o.j.OpenClinicaStdSchedulerFactory:1179 - Using default implementation for ThreadExecutor
11/20 10:29:47 [OpenClinica] FTP INFO o.a.o.j.OpenClinicaStdSchedulerFactory:1324 - Quartz scheduler 'schedulerFactoryBean' initialized from an externally provided properties instance.
11/20 10:29:47 [OpenClinica] FTP INFO o.a.o.j.OpenClinicaStdSchedulerFactory:1328 - Quartz scheduler version: 1.8.6
11/20 10:29:49 [OpenClinica] FTP INFO o.a.o.j.OpenClinicaSchedulerFactoryBean:650 - Starting Quartz Scheduler now
11/20 10:29:50 [OpenClinica] FTP INFO o.a.o.s.BulkEmailSenderService:42 - Executing now...0 taskScheduler-2 0
11/20 10:29:50 [OpenClinica] FTP INFO o.a.o.s.BulkEmailSenderService:46 - Nothing left to do getting out...
11/20 10:31:17 [OpenClinica] FTP INFO o.a.o.j.OpenClinicaStdSchedulerFactory:1179 - Using default implementation for ThreadExecutor
11/20 10:31:17 [OpenClinica] FTP INFO o.a.o.j.OpenClinicaStdSchedulerFactory:1324 - Quartz scheduler 'schedulerFactoryBean' initialized from an externally provided properties instance.
11/20 10:31:17 [OpenClinica] FTP INFO o.a.o.j.OpenClinicaStdSchedulerFactory:1328 - Quartz scheduler version: 1.8.6
11/20 10:31:18 [OpenClinica] FTP INFO o.a.o.j.OpenClinicaSchedulerFactoryBean:650 - Starting Quartz Scheduler now
11/20 10:31:18 [OpenClinica] FTP INFO o.a.o.s.BulkEmailSenderService:42 - Executing now...0 taskScheduler-2 0
11/20 10:31:18 [OpenClinica] FTP INFO o.a.o.s.BulkEmailSenderService:46 - Nothing left to do getting out...
11/20 10:31:50 [OpenClinica] FTP INFO o.a.o.s.BulkEmailSenderService:42 - Executing now...0 taskScheduler-1 0
11/20 10:31:50 [OpenClinica] FTP INFO o.a.o.s.BulkEmailSenderService:46 - Nothing left to do getting out...
11/20 10:32:31 [OpenClinica] FTP INFO o.a.o.j.OpenClinicaStdSchedulerFactory:1179 - Using default implementation for ThreadExecutor
11/20 10:32:32 [OpenClinica] FTP INFO o.a.o.j.OpenClinicaStdSchedulerFactory:1324 - Quartz scheduler 'schedulerFactoryBean' initialized from an externally provided properties instance.
11/20 10:32:32 [OpenClinica] FTP INFO o.a.o.j.OpenClinicaStdSchedulerFactory:1328 - Quartz scheduler version: 1.8.6
11/20 10:32:32 [OpenClinica] FTP INFO o.a.o.j.OpenClinicaSchedulerFactoryBean:650 - Starting Quartz Scheduler now
11/20 10:32:33 [OpenClinica] FTP INFO o.a.o.s.BulkEmailSenderService:42 - Executing now...0 taskScheduler-2 0
11/20 10:32:33 [OpenClinica] FTP INFO o.a.o.s.BulkEmailSenderService:46 - Nothing left to do getting out...
11/20 10:33:18 [OpenClinica] FTP INFO o.a.o.s.BulkEmailSenderService:42 - Executing now...0 taskScheduler-1 0
11/20 10:33:18 [OpenClinica] FTP INFO o.a.o.s.BulkEmailSenderService:46 - Nothing left to do getting out...
11/20 10:33:50 [OpenClinica] FTP INFO o.a.o.s.BulkEmailSenderService:42 - Executing now...0 taskScheduler-1 0
11/20 10:33:50 [OpenClinica] FTP INFO o.a.o.s.BulkEmailSenderService:46 - Nothing left to do getting out...


Any help appreciated.

Thanks,
SG
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