Login does not work properly

Hi,
I just installed Openclinica 2.2 on Apple OS X Leopard 5.2/Intel c2d.
I'm using postgresql 8.3.0 and apache-tomcat-5.5.26.
I decided to use the Linux package of openclinica, as OS X also uses unix pathes.
Now, the webinterface comes up properly and I can log on to Openclinica using the default account (root/12345678).
However, this is all I can do. The next page displayed is a somehow mutilated openclinica startpage; No new menupoints appear, but the whole site-content is somehow shifted to the left.
The only new item appearing on the site is a box displaying the message:
"Instructions
If needed you may change the study/site or request access to a new study with a different role. "
I checked access rights for the tomcat directories, which are fine. However, in /usr/share/openclinica.data now new subdirectories are created automatically? According to the installation manual, tomcat is supposed to create a whole bunch of subdirectories in this directory.
Many thanks in advance,
Chris

Comments

  • abledocabledoc Posts: 18
    We had this problem when we first installed OpenClinica.
    You need to use the exact versions of PostgreSQL, Appache Tomcat and JavaSDK for OpenClinica to work properly. If you have the wrong version you wont be able to login

    Able
    On Sun, Mar 16, 2008 at 5:40 PM, Christopher Intemann wrote:
    Hi,
    I just installed Openclinica 2.2 on Apple OS X Leopard 5.2/Intel c2d.
    I'm using postgresql 8.3.0 and apache-tomcat-5.5.26.
    I decided to use the Linux package of openclinica, as OS X also uses
    unix pathes.
    Now, the webinterface comes up properly and I can log on to
    Openclinica using the default account (root/12345678).
    However, this is all I can do. The next page displayed is a somehow
    mutilated openclinica startpage; No new menupoints appear, but the
    whole site-content is somehow shifted to the left.
    The only new item appearing on the site is a box displaying the message:
    "Instructions
    If needed you may change the study/site or request access to a new
    study with a different role. "
    I checked access rights for the tomcat directories, which are fine.
    However, in /usr/share/openclinica.data now new subdirectories are
    created automatically? According to the installation manual, tomcat is
    supposed to create a whole bunch of subdirectories in this directory.
    Many thanks in advance,
    Chris
  • inteinte Posts: 7
    Hi,
    Am 17.03.2008 um 04:30 schrieb Dr Able Lawrence MD, DM (Clinical Immunology):
    > We had this problem when we first installed OpenClinica.
    > You need to use the exact versions of PostgreSQL, Appache Tomcat and JavaSDK for OpenClinica to work properly. If you have the wrong version you wont be able to login
    >
    did You find out why this is?
    As authentication obviously works, at least the database connection should be fine.
    I would therefore rather suspect anything within java or tomcat to go wrong.
    According to the System requirements, "Jakarta Tomcat 5" is required. However, the last 5.0 release (5.0.30) is dated 11/2004.
    Is it really necessary to downgrade to such an old version?
    I'm actually not sure about these files:
    Java 2 SDK 1.4.2
    JavaServer Pages Standard Tag Library 1.0
    Jakarta POI - Java API To Access Microsoft Format Files
    Jakarta Digester - XML to Java Object Configuration
    How could I check whether the correct version numbers, or the software at all, is installed?
    Many thanks in advance,
    Chris
    > Able
    >
    > On Sun, Mar 16, 2008 at 5:40 PM, Christopher Intemann wrote:
    >
    > Hi,
    > I just installed Openclinica 2.2 on Apple OS X Leopard 5.2/Intel c2d.
    > I'm using postgresql 8.3.0 and apache-tomcat-5.5.26.
    > I decided to use the Linux package of openclinica, as OS X also uses
    > unix pathes.
    > Now, the webinterface comes up properly and I can log on to
    > Openclinica using the default account (root/12345678).
    > However, this is all I can do. The next page displayed is a somehow
    > mutilated openclinica startpage; No new menupoints appear, but the
    > whole site-content is somehow shifted to the left.
    > The only new item appearing on the site is a box displaying the message:
    > "Instructions
    > If needed you may change the study/site or request access to a new
    > study with a different role. "
    > I checked access rights for the tomcat directories, which are fine.
    > However, in /usr/share/openclinica.data now new subdirectories are
    > created automatically? According to the installation manual, tomcat is
    > supposed to create a whole bunch of subdirectories in this directory.
    > Many thanks in advance,
    > Chris
    >
    >
  • Krikor KrumlianKrikor Krumlian Posts: 87
    Hello Chris,
    I have OpenClinica 2.2 successfully deployed on a Apple OS X Leopard 5.2/Intel . Although
    tomcat and postgres versions are slightly different i do not think it should be an issue.
    I use the following versions :
    Tomcat 5.5.20
    Java java version "1.5.0_13"
    Postgres 8.1
    Please do the following
    0. I have tomcat installed in /usr/local/tomcat
    1. Stop your tomcat instance , I do it using /usr/local/tomcat/bin/catalina.sh stop
    2. go to /usr/local/tomcat/logs and delete all files
    3. Restart tomcat
    4. Try to login again and if you get the same page go to /usr/local/tomcat/logs and archive all the files in there to a .zip and send it to us.
    Thank you
    Krikor
    On Mar 17, 2008, at 4:52 AM, Christopher Intemann wrote:
    > Hi,
    >
    > Am 17.03.2008 um 04:30 schrieb Dr Able Lawrence MD, DM (Clinical Immunology):
    >
    >> We had this problem when we first installed OpenClinica.
    >> You need to use the exact versions of PostgreSQL, Appache Tomcat and JavaSDK for OpenClinica to work properly. If you have the wrong version you wont be able to login
    >>
    >
    > did You find out why this is?
    > As authentication obviously works, at least the database connection should be fine.
    > I would therefore rather suspect anything within java or tomcat to go wrong.
    > According to the System requirements, "Jakarta Tomcat 5" is required. However, the last 5.0 release (5.0.30) is dated 11/2004.
    > Is it really necessary to downgrade to such an old version?
    > I'm actually not sure about these files:
    > Java 2 SDK 1.4.2
    > JavaServer Pages Standard Tag Library 1.0
    > Jakarta POI - Java API To Access Microsoft Format Files
    > Jakarta Digester - XML to Java Object Configuration
    > How could I check whether the correct version numbers, or the software at all, is installed?
    > Many thanks in advance,
    > Chris
    >
    >
    >
    >> Able
    >>
    >> On Sun, Mar 16, 2008 at 5:40 PM, Christopher Intemann wrote:
    >>
    >> Hi,
    >> I just installed Openclinica 2.2 on Apple OS X Leopard 5.2/Intel c2d.
    >> I'm using postgresql 8.3.0 and apache-tomcat-5.5.26.
    >> I decided to use the Linux package of openclinica, as OS X also uses
    >> unix pathes.
    >> Now, the webinterface comes up properly and I can log on to
    >> Openclinica using the default account (root/12345678).
    >> However, this is all I can do. The next page displayed is a somehow
    >> mutilated openclinica startpage; No new menupoints appear, but the
    >> whole site-content is somehow shifted to the left.
    >> The only new item appearing on the site is a box displaying the message:
    >> "Instructions
    >> If needed you may change the study/site or request access to a new
    >> study with a different role. "
    >> I checked access rights for the tomcat directories, which are fine.
    >> However, in /usr/share/openclinica.data now new subdirectories are
    >> created automatically? According to the installation manual, tomcat is
    >> supposed to create a whole bunch of subdirectories in this directory.
    >> Many thanks in advance,
    >> Chris
    >>
    >>
This discussion has been closed.