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data extraction stopped working suddenly, can still display the data in the HTML view

using an older version of OC Version: 3.0.4.1
everything was running fine and then tried to do an data extract recently and the file creation fails, but can view the data in the HTML view.  any suggestions,

Sorry for the lack of knowledge, just trying to help a friend out that has this setup and they are not tech friendly.




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Comments

  • kristiakkristiak Posts: 1,338 ✭✭✭
    via Email
    Just an advice, upgrade to the latest version!!
  • baminvanbaminvan Posts: 3
    yeah, the study is near the end and don't want to do that and muck things up.  hoping that there is a less intrusive solution.  but thanks for the suggestion Kristiak, any other suggestions???

    TIA
  • kristiakkristiak Posts: 1,338 ✭✭✭

    What you can do is to create a backup of the PLSQL database and upgrade it to a later version following the instructions. Hopefully this will let you create the exports that you need. I have a vague memory that there was a problem with the export in 3.0- Is there a problem with the creation of the CDISC ODM export files as well?

    Good luck


    Krister  .

  • bbaumannbbaumann Posts: 105 admin
    via Email
    Have you already tried re-booting the server?


    On Thu, Jul 24, 2014 at 1:17 PM, kristiak
  • baminvanbaminvan Posts: 3
    hoping it was as simple as that, re started appache, re booted server started and stopped services.  still unable to export data.  thanks for the suggest.  any other suggestions besides an upgrade.  don't really want to try that path right now as it's near the end of the study
  • kristiakkristiak Posts: 1,338 ✭✭✭

    I would still try the upgrade just for the export and maintain the old version for everything else! The backup of the PLSQL file is very simple dome via PGAdmin III.

     

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