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Data extract is not working

1. When I try to export a dataset (very small ones: ~1-2kb) in any kind of format, I got the message "Your extract is running. You will receive an email and message when the extract is complete." , but the dataset will never be produced, so the list is always empty
2. The function called "View Currently Executing Data Export Jobs" always produce the same generic error without specific error message
OC 3.3, Tomcat Apache 7.0.33, Postgre SQL 8.4 (downloaded as an image for Virtual machine), OC frontend and sql databases are on separate virtual servers)


  • JesicaOJesicaO Posts: 1
    Hi - we are having the same problem.  Were you able to find a solution?
  • GerbenRienkGerbenRienk Posts: 837 ✭✭✭
    If there are any clues, and they don't always exist, they are in the logs. If possible:
    - stop tomcat
    - (zip/archive and then) delete the logs
    - start tomcat
    - make an extract
    - zip the logs
    - attach them to this thread
    Kind regards,
    Gerben Rienk
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