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How to print a Subject Casebook

Hey,

I want to print a Subject Casebook and I'm following these steps:
  1. From the Subject Matrix, in the Actions column, click the View icon for the Subject.
  2. Scroll to the bottom of the page and click Subject Casebook.
  3. Select the format for the results: Printable HTML, JSON, or CDISC ODM XML.
The problem isI can't see anything when I click Subject Casebook, it's empty.
Any idea why ?

Thanks,

Romain

Comments

  • kristiakkristiak Posts: 1,334 ✭✭✭
    via Email
    You are doing the correct thing it should show up on the screen but it can take a while in a slow system with a large database. Which version are you using? What is your role?

    Regards

    Krister
  • RCHENURCHENU Posts: 207
    It's a rather small DB, this is the 3.5 and I'm logged as Root (Data Manager).

    Thanks,

    Romain.
  • kristiakkristiak Posts: 1,334 ✭✭✭
    via Email
    That should work. I'm sorry but you have to wait for someone figure out what tis could be. I have never seen this before. I'm sure some of the OpebClinica peope will be able to guide you !

    Regards

    Krister
  • lkeitalkeita Posts: 50
    Hi Romain,

    Which format are you selecting? After selecting the format, are you clicking "Open" or "Get Link?"

    The full process is available at If you're doing all those steps and it still isn't displaying, please let me know and we'll dig deeper.

    Laura



  • ccollinsccollins Posts: 379 admin
    via Email
    Hi Romain,

    A few suggestions/questions that may help you troubleshoot

    - Is this happening for all study subjects or just some. If only some,
    there's some data in their records that's causing the problem. If for all,
    it's a CRF design or configuration issue, or you may have discovered a new
    bug.
    - Have you tried different browsers? Which ones?
    - Do you at least see the 'Depending on the size of your data, this process
    may take several minutes.' message on the screen, or is it totally blank?
    - Try generating printable views of individual CRFs. If you can isolate the
    problem to certain CRF(s), it may be there's something in there (like
    HTML/Javascript that could be corrupting the printable view)
    - You can also try printing the empty casebook (
    https://YOURURL/OpenClinica/ListEventDefinition and click the print icon),
    or print individual blank CRFs from the View CRF Details page (et
    https://YOURURL/OpenClinica/ViewCRF?module=manage&crfId=65) and see if that
    works
    - When you load the printable view, pull up the javascript console (hit F12
    on most machines) and see if there are any error messages, if so can you
    post them here
    - Also, try loading the JSON and XML views and make sure you get something
    to load. If not, there's likely a more significant problem with the data or
    study/server configuration

    Thanks,
    Cal
  • RCHENURCHENU Posts: 207
    Thanks for your answers.
    please find attached a screenshot.

    I'm gonna do what Cal suggests and keep you inofrm.

    Romain.
  • RCHENURCHENU Posts: 207
    It's working with Chrome and IE !
    But not working with FF (38.0.5)


  • kristiakkristiak Posts: 1,334 ✭✭✭
    via Email
    Interesting!!

    Krister
  • lkeitalkeita Posts: 50
    Hmmmm...I'm using FF 38.0.5 and it works fine.

    Interesting indeed!
This discussion has been closed.