When attempting to edit a CRF which is marked as data entry complete the following message is displayed:
"This CRF is currently unavailable for data entry. USERX is currently entering data. Once they leave the CRF, you will be allowed to enter data."
The user in question was last using the system 10 days ago.
Does anyone have any tips as to how to unlock the CRF? I have prompted the user to login and out again but they have yet to respond so would like to be able to remove the lock manually if possible.